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Customer Communications Management

Business Document Design

Design, automate, and deliver any document across every channel—bridging the gap between Business and IT.

Document DesignTemplate creation & management

Document FormattingHigh-speed output engine

Interactive CorrespondenceForms, wizards & collaboration

Print & E-DeliveryOutput management & ADF

One Platform for All Customer Communications

With Papyrus CCM, corporations can consolidate different types of document output (Batch, Online, On-demand, Interactive) on one platform and develop and deliver documents of any complexity—from consolidated bank statements and insurance policies to chat-enabled communication, invoices, and marketing campaigns. Created using one set of definitions, assets are shared effortlessly across channels and between Business and IT.

20xFaster Daily Output

50%Reduction in Production Time

95%Managed Directly by Business Teams

Dual Strategy: Empowering the Entire Enterprise

Papyrus bridges the gap between IT and the business through the “Smart Document Design” concept, optimizing workload distribution across the entire organization:

Business Empowerment & Self-Service

Using the Papyrus Business Designer and WebClient, non-technical staff independently create and maintain templates—achieving a 20x increase in daily production, turning change cycles from months into hours.

IT Precision & Control

The Papyrus Designer provides a high-performance development environment for IT to manage complex data structures, advanced system logic, simulation, and performance profiling in a WYSIWYG environment.

Maximum Consolidation

By reusing building blocks in versions and variants across all processing modes, “template bloat” is eliminated while Corporate Identity (CI) remains firmly hard-wired into the system.

Unique Capabilities Driving High Efficiency & Cost Savings

Smart Modern Design

Drag-and-drop document design tools built directly for business teams and IT engineering teams.

Embedded Change & Release Management

Deploy document updates securely and seamlessly at any point in time.

Modular Building Blocks

Achieve a significant reduction in template bloat and ongoing maintenance effort across digital and physical.

Single Versioned Library

One central library for all output formats (Print, Web, PDF, Email) and composition modes (Batch, Online, Interactive, On-Demand).

End-to-End Automation

Complete support for print, e-delivery, archiving, and reporting across all data formats—not just XML.

Unified Document Design by Business Teams

AFP / PDF / PDF UA / HTML

The Papyrus Business Designer is explicitly designed to meet business administrator requirements without the need for technical development skills. Documents are assembled from modular building blocks and stored as templates within a central library accessed during production. Integrated release and change management gives business departments full control over when new documents are released into production.

Complete Consolidation: All document components, resources, and templates are defined only once, irrespective of communication type or output channel. Centrally managed within the Papyrus WebRepository, this guarantees absolute consistency, strict Corporate Identity (CI) compliance, and high operational efficiency.

Single-Point Maintenance: Changes are performed in one place at one time, substantially reducing total document templates and maintenance effort.

Single-Source, Multi-Channel Output

Create content once and automatically format it for any channel—print, PDF, or web. Papyrus handles layout rules dynamically, eliminating the need to manage separate templates for each platform.

Print Outputs

Precision pagination, exact margins, and print-ready page numbering.

Web & Email

Responsive HTML layouts with embedded links to web and PDF variants.

Key Benefits

Single-Source Management

Centralize all content in one library instead of running separate development workflows.

Reusable Building Blocks

Mix and match text, data, images, logic, and fonts across document types.

Brand & Compliance Consistency

Guaranteed content accuracy while reducing overall template maintenance and enforcing CI/CD standards.

Centralized Lifecycle Management & Scalability

The Papyrus WebRepository serves as the “Single Source of Truth” for your entire document lifecycle—ensuring business agility never comes at the cost of governance.

Horizontal Scalability & Cloud-Readiness

Natively designed for multi-node environments and modern cloud architectures. Handles massive growth without performance loss—on-premises, hybrid, or cloud.

Embedded Change & Release Management

Integrated versioning and governance workflows empower business teams to deploy updates safely—what previously required months can be completed in hours or days.

Autonomous Deployment

Business users can push changes into live environments backed by customizable workflows, automated sign-off triggers, and full revision audit histories for instant rollback.

Central Resource Collection & Digital Asset Management

Single Source for All Assets

Logos, fonts, boilerplate text, signature images, and legal disclaimers managed centrally—eliminating duplicate assets across departments.

Role-Based Security

Granular authorization controls ensure business users, designers, and IT teams only access and edit authorized resources.

Version Control & Scheduled Releases

Every asset is version-controlled and can be scheduled for deployment at predefined release dates across the entire document lifecycle.

Interactive Document Design & Dynamic Wizards

One Architecture for Batch and Interactive Documents

Each document and building block can contain dynamic fields and prompts. With Papyrus Interactivity, this logic is built directly into the core document architecture—allowing any batch document to function interactively when required, eliminating the need to recreate templates.

Interactive Letters & Forms

Create dynamic letters, interactive PDF forms, PDF UA for accessibility and web/HTML forms with built-in validation rules.

Guided Web Wizards

The Papyrus Wizard guides users through step-by-step prompts, Q&A fields, and option selections—recording decisions in real time.

Real-Time Integration

Connects seamlessly to back-end enterprise systems via web services to validate input, pull customer data, and deliver communications instantly.

No-Code Wizard Creation for Business Teams

With Papyrus CCM, correspondence administrators can create guided document wizards—completely without programming knowledge or IT support.

Visual Workflow Builder

Define a logical sequence of forms and prompts to guide end-users step-by-step through document creation.

Natural Language Logic

Dynamic building blocks automatically added or modified based on business-friendly “IF/THEN” conditions written in natural language.

Zero Technical Bottlenecks

Marketing and operational teams design, test, and roll out new workflows in hours rather than waiting on developer sprint cycles.

Document Execution, Approval & Sign-Off

Seamlessly link approval workflows directly into the document creation process.

In-Context Approval Workflows

Documents automatically routed to the right supervisors based on business rules, transaction values, or content triggers.

Full WYSIWYG Preview

Approvers view exact, high-fidelity previews of final outputs across digital and print formats directly within their inbox.

Automated Visual Document Compare

Built-in side-by-side comparison tools instantly highlight changes between versions, making reviews fast and error-free.

Promote or Demote with Tracking

Supervisors can approve or send back documents with detailed audit comments, ensuring complete transparency and compliance.

Real-Time Document Tracking & Reporting

Comprehensive tracking and reporting powered by a highly customizable dashboard—monitoring process execution and production status across all business documents in real time.

Full Audit Trail & Governance

The Papyrus WebRepository automatically logs all user activities, document revisions, system events, and delivery statuses for 100% auditable compliance.